Privacy Policy

1. Introduction and Scope

Nightpulsegrid ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information in connection with our website, mobile applications, and services (collectively, "Services"). This policy applies to all users, customers, and visitors. By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information You Provide: We collect information you voluntarily provide, including name, email address, phone number, delivery address, payment information, account preferences, and order history. When you create an account, make purchases, or contact customer support, we collect this data.

Device Information: We automatically collect device identifiers, IP address, browser type, operating system, and mobile device information. This helps us optimize our Services across different devices.

Location Data: With your consent, we collect precise geolocation data for delivery purposes and to show nearby restaurants and nightlife venues. You can disable location services through your device settings.

Usage Information: We track pages visited, time spent, search queries, items clicked, and features used. This data helps us understand user behavior and improve our Services.

3. Lawful Basis for Processing

We process your personal information on the following legal bases: fulfillment of contractual obligations (processing orders, providing customer support), compliance with legal requirements (tax, fraud prevention), legitimate business interests (improving services, marketing), and your explicit consent (where required).

4. How We Use Your Information

We use your information to: process and fulfill orders, send order confirmations and delivery updates, provide customer support, personalize your experience, send promotional emails and offers, conduct analytics and market research, prevent fraud and enforce our Terms, and comply with applicable laws.

5. Sharing Your Information

We share information with: delivery partners to fulfill orders, restaurant partners to prepare meals, payment processors to handle transactions, analytics providers to understand usage, marketing partners for advertising purposes, and legal authorities when required by law. We do not sell your personal information to third parties. We require all third parties to maintain confidentiality and use your information only for purposes necessary to provide our Services.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy. Account data is retained while your account is active and for up to 7 years afterward for legal and accounting purposes. Order history is retained for 5 years to handle returns and disputes. Marketing preferences are retained until you unsubscribe.

7. Your Rights and Choices

You have the right to access, correct, update, or delete your personal information. You may opt out of marketing communications by clicking "unsubscribe" in any email or managing preferences in your account settings. You may withdraw consent for location tracking through device settings. To exercise these rights, contact us at hello@nightpulsegrid.com or +81-3-6452-9031.

8. Data Security

We implement comprehensive security measures including encryption, secure servers, access controls, and regular security audits. Payment information is protected by industry-standard SSL encryption. However, no method is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

9. International Data Transfers

Nightpulsegrid operates in Japan. If you access our Services from outside Japan, your information may be transferred to, stored in, and processed in Japan in accordance with applicable data protection laws. By using our Services, you consent to such transfers.

10. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately. If you believe we have collected information from a child under 13, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to third-party sites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy here and updating the "last updated" date. Your continued use of our Services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us. You can also reach us by email at hello@nightpulsegrid.com or by mail at 3-chome-1-1 Marunouchi, Chiyoda, Tokyo 100-6126, Japan.